Delivery
Free UK delivery over £45. Every order is made for you and leaves within two working days, in the carton.
- £45and over, UK delivery is on us
- 2 daysis what making your order takes, before it leaves
- €8.95is where delivery to the other 30 countries starts
When it arrives
Every order is made for you, which takes two working days, then it leaves in the carton.
- Standard
- Four to seven working days after it leaves
- Express
- One working day after it leaves
- Every order is made for you, which takes two working days, then it leaves in the carton.
- Weekends and bank holidays are not working days: an order placed then starts on the next one.
- The Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Channel Islands: allow one more working day. Same prices.
In the UK
| Option | When | Price |
|---|---|---|
| StandardTracked, with updates by email | Four to seven working days after it leaves | £9.95Free over £45 |
| ExpressTracked, by courier | One working day after it leaves | £16.95 |
Further afield
31 countries, the UK included, from €8.95. Every parcel tracked to the door.
| Where | When | Price |
|---|---|---|
| Ireland and the EUIreland, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | 2 to 11 working days after it leaves | €8.95Free over €120 · Express €14.95 |
| LatviaLatvia | 2 to 3 working days after it leaves | €8.95Free over €120 |
| Cyprus and MaltaCyprus, Malta | Express, 1 to 3 working days after it leaves | €18.95 |
| Switzerland and NorwaySwitzerland, Norway | 5 working days after it leaves | €15.95Express €19.95 |
| United StatesUnited States | 2 to 5 working days after it leaves | $9.95Free over $150 |
To the EU the price you see is the price you pay: we cover the duties and import VAT. Elsewhere, local duties or taxes may be due on arrival, and the courier will ask before delivery.
Every order leaves in the carton
Recycled board and paper tissue, no plastic anywhere. The lid lifts off.
Inside: your order in tissue, a sample we chose to go with it, and a handwritten card if you asked for one. The card is free.
When you're done, the lot goes in the paper recycling, lid included.
In the carton
- Your order, in tissue
- A sample, chosen for it
- A handwritten card, if you like
- The returns slip, just in case
Skin & Body Health
Questions
Can I change the delivery address?
Before it leaves the studio, yes: write or call with your order number. Once it's with the courier, their tracking email has a link to redirect it.
It says delivered, but it isn't here.
Check with the neighbours and any safe place you named; couriers sometimes mark a parcel a few hours early. Still missing the next morning? Tell us and we'll send another.
Do you deliver to PO boxes and BFPO?
Yes, with standard delivery. Express can't reach them.
Can I send it as a present?
Yes. Add a handwritten card at checkout (free) and we leave the prices out of the carton.
A person answers
Still a question?
A person answers, 9 to 6, Monday to Saturday
- The Studio
- 11 Linen Yard, Shoreditch, London EC2A 3AY
- Tuesday to Saturday, 10 to 6