Track an order

Before it leaves the studio, yes: write or call with your order number. Once it's with the courier, their tracking email has a link to redirect it.

Check with the neighbours and any safe place you named; couriers sometimes mark a parcel a few hours early. Still missing the next morning? Tell us and we'll send another.

Yes, within an hour of placing it: write or call, and a person will change it or cancel it. After that it's usually in the carton, so the 60 days take over: send it back, opened or not.