Services
The small things, done properly.
What happens between Add to bag and the first pump: the carton, the card, the sample, the day it arrives, the sixty days after, and a person at the other end.
Sample
The carton
Every order arrives in the carton.
Not a padded bag, not a box of air. A carton made to fit nine bottles, printed in one ink, with a lid that lifts to the card and the sample on top. Keep it for the bathroom shelf, or recycle it with paper.
- Made of
- Recycled board, printed in one ink
- Inside
- Your order, the sample and the card, in a paper cradle
- After
- A shelf for the bathroom, or the paper recycling
For Sam,
for elbows with a past.
Happy birthday.
Love, J.
The card
A card, written by hand.
Sending it to someone else? Tell us who it’s for and what to say. One of us writes it with a fountain pen the day it ships and tucks it under the lid. The price never goes in the box.
- Costs
- Nothing, on every order
- Length
- Up to 200 characters
- Written
- By hand, in the studio, the day it ships
Body Oil
Vitamin C Serum
Sun StickThe sample
A sample with every order.
Choose one at checkout: the Body Oil, the Vitamin C Serum or the Sun Stick. Or leave it to us, and we’ll choose the one that goes with your bag. Enough for a week, which is long enough to know.
- Choose from
- Body Oil, Vitamin C Serum, Sun Stick
- Size
- About a week’s worth
- Or
- Leave it to us
The delivery day
Made when you order, on its way in two days.
Every order is made for you, which takes two working days, then travels by tracked delivery in four to seven more: £9.95, and free over £45. In a hurry? Choose express at checkout, £16.95.
- Made in
- Two working days
- Free
- On UK orders over £45
- Express
- £16.95, one working day after it leaves
- Abroad
- 30 more countries, from €8.95
Sixty days
Sixty days to change your mind, even opened.
If it isn’t right for your skin, send it back within 60 days of delivery, even opened, even half used. Write to us and we’ll email a prepaid label; the refund goes back to the card you paid with.
- How long
- 60 days from delivery
- Opened
- Yes, even half used
- Label
- Prepaid, sent by email
- Refund
- To your card, within five working days of it arriving
A person
A person who answers.
Questions about an order, your skin or which oil goes under which cream reach the studio in London. A person reads every message and replies within a working day, 9 to 6, Monday to Saturday.
- Hours
- 9 to 6, Monday to Saturday
- Reply
- Within one working day
- Phone
- 020 7946 0718
- Write
- Reply to any email from us
Still wondering?
Ask us anything. A person will answer.
Reply to any email from us, or call the studio, 9 to 6, Monday to Saturday.
Open the cabinet
