Returns
Sixty days to change your mind, even opened. Half a bottle back is fine.
- 60 daysto change your mind, even opened
- Freereturns from anywhere in the UK
- 5 daysat most, from the parcel reaching us to the money on your card
How to send something back
Tell us
Write to us with your order number, or open the order in your account and choose Start a return. Say what's coming back and, if you like, why. We read every reason.
Pack it
In the carton it came in, or any box. Put the returns slip inside; the label we email you goes on the outside.
Drop it off
At any Post Office or parcel locker in the UK. Keep the receipt until the refund arrives.
Your money back
- Refunds go back to the card you paid with, within five working days of your parcel reaching us. We email when it's done; your bank may take a day or two more to show it.
- Sending the whole order back within 14 days? We refund the delivery you paid as well.
- Broken in the post or faulty? Send a photo and we'll send a new one straight away. No need to return the old one.
Good to know
- Gift cards can't come back once they've been sent, and samples are yours to keep.
- Returning from outside the UK? Use any tracked service, keep the receipt, and we'll refund the postage up to £10.
Questions
Can I exchange instead?
Yes. Tell us what you'd like instead when you start the return, and we'll send it as soon as the first one is on its way back.
It was a present. Can I return it?
Of course. Write with the order number if you have it, or the sender's name and postcode, and we'll refund you with a gift card, not them.
Why let me return opened products?
Because skin is personal, and you only know after a week or two. The law lets shops refuse opened cosmetics; we'd rather you tried them.
A person answers
Still a question?
A person answers, 9 to 6, Monday to Saturday
- The Studio
- 11 Linen Yard, Shoreditch, London EC2A 3AY
- Tuesday to Saturday, 10 to 6