The small print
Terms of sale
The agreement between you and us when you buy from the shop. Your legal rights as a consumer come first; nothing here takes them away.
Contents
01Updated 1 September 2026
About these terms
In shortYou, us, and what happens when you buy. Your consumer rights always stand.
These terms apply when you buy from the OLIVESKIN shop online. They're between you and OLIVESKIN Ltd, a company registered in England and Wales, number 11823406, at 11 Linen Yard, London EC2A 3AY. Our VAT number is GB 318 4421 07.
They don't affect your legal rights as a consumer. Where they seem to, your rights win.
02Updated 1 September 2026
Ordering
When you place an order, we email to say we've received it. The contract between us starts when we email again to say it's on its way.
If we can't accept your order, because something has sold out or a price was shown wrongly, we'll tell you and refund anything you've paid, in full.
03Updated 1 September 2026
Prices and paying
Prices are in pounds sterling and include VAT at the current rate. Delivery is added at checkout unless your order qualifies for free delivery. We take payment when you place the order, by card, Apple Pay or Google Pay.
04Updated 1 September 2026
Delivery
We aim to deliver by the date shown at checkout. If we're going to be late, we'll tell you. If it's more than 30 days late, you can cancel and we'll refund you in full.
The order is your responsibility once it's delivered to the address you gave, or to a safe place or neighbour you chose. The delivery page has our options, prices and times.
05Updated 1 September 2026
Changing your mind
In shortThe law gives you 14 days. We give you 60, even opened.
By law you have 14 days from delivery to cancel, for any reason. We give you 60, even if you've opened the product.
Tell us within the 60 days, then send it back within 14 days of telling us. We refund the price, and if you return the whole order within 14 days of delivery, the standard delivery cost too.
For reasons of hygiene the law lets shops refuse opened cosmetics. We don't. The returns page shows how it works.
06Updated 1 September 2026
If something's wrong
Under the Consumer Rights Act 2015, what we sell must be as described, fit for its purpose and of satisfactory quality. If it isn't, you can reject it within 30 days for a full refund. After that, we'll repair or replace it, or refund you if we can't.
07Updated 1 September 2026
Using our products
Read the label before you use anything, patch test if your skin is sensitive, and stop if something irritates. Our products are cosmetics, not medicines; if you're unsure, ask your doctor or pharmacist.
08Updated 1 September 2026
Gift cards
A gift card is valid for two years from the day it's sent and can be spent over several orders. It can't be exchanged for cash or used to buy another gift card. Keep the code safe: we can replace a lost one only if you can show us the order it came from.
09Updated 1 September 2026
Our responsibility to you
We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not taking reasonable care. We're not responsible for business losses: the shop is for personal use.
Nothing here limits our responsibility where the law says it can't be limited, such as for death or personal injury caused by negligence, or for fraud.
10Updated 1 September 2026
The law that applies
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own courts.
If something goes wrong, tell us first: most things are put right by a person in a day.
11Updated 20 October 2026
Changes to these terms
We may update these terms from time to time. The ones that apply to your order are the ones on this page when you placed it.